What do Fraser Coast visitor centres offer?
The Fraser Coast's visitor centres are your most direct route to expert, on-the-ground knowledge about the region. Staff can book tours, accommodation and activities — from whale watching cruises in Hervey Bay to ferry crossings and guided adventures on K'gari (formerly Fraser Island), as well as day trips to Lady Elliot Island on the southern Great Barrier Reef. Whether you contact them before you travel or drop in on arrival, the teams are equipped to help you build an itinerary that suits your pace, group size and interests.
Where is the Hervey Bay Visitor Information Centre?
The Hervey Bay Visitor Information Centre is at 227 Maryborough Hervey Bay Road in Urraween. The centre has built a strong reputation for customer service, supported by a dedicated team of staff and volunteers who are passionate about showcasing the best of the region. The team has received recognition across the tourism industry for the quality of assistance they provide to visitors. You can reach them on 1800 811 728 or by email at tourismhb@visitfrasercoast.com. The centre also stocks Fraser Coast Gift Cards — a practical way to support local businesses across the region when you're looking for a memorable gift.
Where is the Experience Hervey Bay Tourist Centre?
Situated at the Boat Harbour in Urangan, the Experience Hervey Bay Tourist Centre is ideally placed for visitors heading out on the water. The centre's local team focuses on whale watching in Hervey Bay, K'gari tours and day trips to Lady Elliot Island, and can handle bookings through a range of channels — in store, over the phone, via email or through their website. Alongside the booking service, the centre runs a retail space where you can pick up souvenirs, locally made gifts, holiday accessories and refreshments before you set off on your next adventure.
What can visitor centre staff help you with?
Staff across the Fraser Coast's visitor centres can assist with expert advice and bookings covering tours, accommodation, activities and attractions — not just locally, but across Queensland. Whether you need help designing a multi-day K'gari itinerary, want to understand the difference between the various whale watching cruises, or are looking for family-friendly activities in Maryborough, the teams have the on-the-ground knowledge to point you in the right direction. They can also create tailored packages to suit different travel styles, group sizes and budgets.
When should you contact a visitor centre?
Getting in touch with a visitor centre before you travel is worthwhile, particularly if you're planning to visit during whale watching season or organising a trip to K'gari. Some tours and ferry crossings can be in high demand, and staff can help you compare options and confirm bookings early. If you're planning a 4WD trip to K'gari, note that Queensland Parks and Wildlife Service vehicle permits are required before arriving on the island — visitor centre staff can walk you through the process. Call 1800 811 728 or visit visitfrasercoast.com to get started.
How do you get to the visitor centres?
The Hervey Bay Visitor Information Centre at 227 Maryborough Hervey Bay Road in Urraween is straightforward to reach from either Hervey Bay's city centre or Maryborough. The Experience Hervey Bay Tourist Centre, located at the Boat Harbour in Urangan, is a natural first stop if you're embarking on a whale watching cruise or catching a ferry to K'gari. Both centres cover the broader Fraser Coast region comprehensively, so whichever you visit first, you'll have access to the full picture of what the region has to offer. For K'gari travel planning and whale watching inspiration, also explore our dedicated guides on this site.